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Webchat help

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DanOTD
Level 1: Joiner
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on ‎26-10-2018 11:43

on ‎26-10-2018 11:43

Why can I not speak to anyone on webchat? All I've had since half 8 this morning is:

 

Give us a moment

We're just checking to see if there's an available agent.

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MI5
Level 94: Supreme
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on ‎26-10-2018 11:45

on ‎26-10-2018 11:45

Try a different browser or clear your cache and cookies.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151922 Posts
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Registered:

on ‎26-10-2018 11:45

on ‎26-10-2018 11:45

Try a different browser or clear your cache and cookies.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎26-10-2018 11:50

on ‎26-10-2018 11:50

Also try out the chat link on the Complaints page.

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
Level 86: Prestigious
In response to jonsie
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on ‎26-10-2018 13:55

on ‎26-10-2018 13:55

@DanOTD Live Chat is generally pretty useless anyway, so maybe you've been lucky not being able to get through. If your query isn't account related, ask your question here. There are knowledgeable people in this community. Alternatively, call customer service rather than use chat. Best time to call is 8-8.30 am to avoid long wait times on hold.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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on ‎29-10-2018 09:23

on ‎29-10-2018 09:23

Hi @DanOTD, did you get through to someone since you last posted? Unless your question is account-specific, the Community might be able to help so don't hesitate to tell us a bit more about your issue slight_smile

 

Welcome to the forum!

 

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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