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Webcam

Anonymous
Not applicable

on ‎23-09-2013 10:28

on ‎23-09-2013 10:28

When I use Skype I cannot use the Video call function because my webcam is not recognised. The webcam was working up to two weeks ago.

 

Can anybody help? Thanks.

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MI5
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on ‎23-09-2013 10:32

on ‎23-09-2013 10:32

Is the webcam built in or on a USB connection?
I assume you are talking about your laptop or PC ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous
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In response to MI5

on ‎23-09-2013 10:37

on ‎23-09-2013 10:37

The webcam is built in to an ACER PC.

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jonsie
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on ‎23-09-2013 10:41

on ‎23-09-2013 10:41

Check that the drivers are up to date in devices manager.

 

You could also try restoring the PC back to an earlier time when you knew it was working.

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Anonymous
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In response to jonsie

on ‎23-09-2013 10:54

on ‎23-09-2013 10:54

Making sure Windows, antivirus etc is all up to date & a full security scan would be a good idea aswell to check for malware on the computer.

 

 

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