Waterlogged Iphone 6plus

[Anonymous]

I have been living in South Africa since April this year and  I have been paying regularly for my device and insurance.

The device, accidentally, fell into water and is now useless. How can I claim against my insurance to get a repair or replacement while in South Africa.

[MI5]

You need to call customer service to process your claim.
There is a number to call from abroad on this link under the pay monthly section.
http://www.o2.co.uk/contactus

[Cleoriff · Accepted solution]

Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance.

I notice one of the policies doesn't cover water damage. Check and see which one you have https://www.o2.co.uk/shop/services/mobile-insurance

Best of luck and welcome to the forum @Anonymous

[Marjo]

Hi @Anonymous! Sorry to hear about your phone! 😞 Please do check the advice above and let us know if it helped you out or if you have further questions?

Thanks @MI5 & @Cleoriff!