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Level 1: Joiner
Posts: 1
Registered: ‎21-01-2020

Waiting for my refund since 2 months

I purchased airpods online in October and I wanted to return them so I sent them back to o2, I had to call o2 a few times because they wanted my card details although they had it anyway and there was no confirmation from o2 about the return. I have been waiting for my refund since the beginning of November now. I don't want to call o2 as they have premium numbers, I had to pay £32 extra for my phone bill and whenever I call them im always redirected to another department, wasting atleast 30min of my time. Im so dissappointed as I expected more from such a big company. I don't know what else to do now. 

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Posts: 101,658
Topics: 549
Solutions: 12,930
Registered: ‎04-04-2012

Re: Waiting for my refund since 2 months

[ Edited ]

@Nicole97 

No premium numbers at all. 

Call to chase them up Guide: How to find help & contact O2 

Around 8.00am is best to avoid a long wait. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,274
Registered: ‎31-03-2010

Re: Waiting for my refund since 2 months

@Nicole97 You can call O2 customer service for free on 0800 032 1402.

I DO NOT WORK FOR O2



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