on 21-01-2020 22:09
I purchased airpods online in October and I wanted to return them so I sent them back to o2, I had to call o2 a few times because they wanted my card details although they had it anyway and there was no confirmation from o2 about the return. I have been waiting for my refund since the beginning of November now. I don't want to call o2 as they have premium numbers, I had to pay £32 extra for my phone bill and whenever I call them im always redirected to another department, wasting atleast 30min of my time. Im so dissappointed as I expected more from such a big company. I don't know what else to do now.
21-01-2020 22:12 - edited 21-01-2020 22:13
No premium numbers at all.
Call to chase them up Guide: How to find help & contact O2
Around 8.00am is best to avoid a long wait.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)