Voicemail

[Anonymous]

Visual voicemail won't work- says I have a voicemail but won't let me play it & notification won't go away.
I have tried turning it off, resetting network settings and turning it back on but still doesn't work.
I have an iPhone 6 with most up to date settings so that's not the problem.
Really infuriating, any advice?

[perksie]

Have you tried 1760?

[jonsie]

Do you have the correct Idata bolt on in my O2 and not the standard data bolt on?

[MI5]

Try leaving yourself a voicemail, listen to it then delete it and see if it clears the fault.

[Cleoriff]

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@MI5 wrote:
Try leaving yourself a voicemail, listen to it then delete it and see if it clears the fault.

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Is Visual Voicemail still only supported for Contract phones @MI5 ? Just asking as the OP doesn't say whether they are contract or PAYG?

[MI5]

Yes it is, as it requires the iData apn which is only available on contract.

[Anonymous]

Already tried 1760 & tried leaving myself one and that still hasn't worked- I can see that I have a voicemail but it just won't let me play it at all! What is the data bolt on thing sorry? Confused by that comment so could be that?

[Cleoriff]

Its an idata bolt on. You need to add it either via MyO2 http://www.o2.co.uk/myo2

or by phoning customer services...http://www.o2.co.uk/contactus

By the way are you on contract?

[MI5]

Could you listen to the one you left yourself OK?

[jonsie]

Try switching the phone off and dialling it from a landline. It should give you the option of listening and deleting it. You will be prompted to create a 4 digit pin. Default pin if you need it is 8705. 

Call customer service and make sure you have the correct Idata bolt on.