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Level 2: Apprentice
Posts: 11
Registered: ‎30-10-2016
Accepted Solution

Voicemail

I am getting frequent messages saying I have a new voice mail message from my own mobile phone number.
Why is this? The last one was 23 minutes ago. I don't dial voice mail, no point.
Any suggestions and help would be welcome please.
Thank you, Susan J.

Anonymous
Posts: 0

Re: Voicemail

@susanj Try calling your phone from another, leave a voicemail then call the voicemail from the phone & delete it then it should be ok

Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Voicemail

@susanj dial 901 to listen to the voicemail then delete it. If you don't want to use voicemail, dial 1760 to turn it off. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,389
Registered: ‎18-04-2018

Re: Voicemail

Hey @susanj, did you get a chance to look through the suggestions above yet? Are you still having trouble with your voicemail?

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Level 2: Apprentice
Posts: 11
Registered: ‎30-10-2016

Re: Voicemail

Thank you for this suggestion. However when I dial voice mail it says the number is engaged, as it would be as I'm ringing from my own phone, then leaves a message. It may be a scam, information from a web site ? from the U.S.A.

Thank you, Susanj.

Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Voicemail

@susanj you just dial 901 from your O2 phone for voicemail. 

It cannot be engaged.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 11
Registered: ‎30-10-2016

Re: Voicemail

Thank you for the suggestions. I may have been confusing in my post.

I am getting messages telling me to ring my own phone number. They vary in the nuber of minutes and hours it was sent and keeps being replaced. 
On a ? U.S.A site there is a scam about this,

Level 2: Apprentice
Posts: 11
Registered: ‎30-10-2016

Re: Voicemail

number, nor numer, sorry.

Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Voicemail

Just block the number so they can't message you.
You can also report it to a number of areas by following the advice here https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 2: Apprentice
Posts: 11
Registered: ‎30-10-2016

Re: Voicemail message from own phone

Hello,

Thank you for this. I blocked my number this morning but I have a new message I hour ago saying 'new voice mail dial 'xxxxxxxxx' (my own phone number). The times change daily going up to 9 hours then a new message arrives frequently from minutes to hours, presumably  from when it was sent.
Who do I report it to? I have already been on O2 chatline and their solution hasn't worked.

Susanj.