Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎10-06-2018
Accepted Solution

Visual voicemail gone after contract change

I changed my contract a couple of months ago and have been trying to get my old voicemails back on my phone but to no avail. The iPhone date is on, I’ve reset voicemail, done a network reset etc, I’ve text STATE to 9011 and done the usual 1750/1760 with voicemail. I wouldn’t normally be fussed but I had a few voicemails on my phone from someone who passed away and I’d really like to be able to listen to them again. When speaking to someone from o2 they said the voicemails shouldn’t be lost but so far they’ve not been able to help me retrieve them.

I’ve since had other messages on my visual voicemail so I know it’s working. If anyone has any ideas please let me know. Thanks.
Highlighted
Posts: 102,162
Topics: 550
Solutions: 13,029
Registered: ‎04-04-2012

Re: Visual voicemail gone after contract change

Unfortunately when you change contracts your old voicemails are deleted off the O2 server.
There is no way to recover them.
They should have been backed up first by yourself I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎10-06-2018

Re: Visual voicemail gone after contract change

My phone was backed up before I changed but as I said when I spoke to the team they o2 they seemed to think the voicemails should still be available.

If they’re not then never mind, just silly on my part I guess.
Highlighted
Posts: 102,162
Topics: 550
Solutions: 13,029
Registered: ‎04-04-2012

Re: Visual voicemail gone after contract change

The problem is that they are stored against your account on o2's servers, not physically on your phone. You need to record them with the voice recorder app and save them as actual files on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)