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Level 1: Joiner
Posts: 1
Registered: ‎03-03-2019
Accepted Solution

Visual Voicemail not working on wifi only - only when mobile data is turned on

Hi, I am hoping someone can help me.  I have been with O2 for years.  Currently using an iphone 8.  For a while now my 'you have a new voicemail' notifications no longer come through when I'm on wifi.  They only come through if I have mobile data turned on.  Is this normal?  It's very annoying when I miss voicemails and don't respond for hours because I'm at work and only using wifi.   I have tried going to airplane mode and then back to normal.  Tried rebooting iphone.  Tried turning voicemail off, then voicemail on, then text STATE and restarting.  Nothing seems to work, it appears I HAVE to be using mobile data if I want to receive a voicemail notification.  I'm have contacted O2 and they confirm I have the appropriate bolt on activated.  Any help from other users or O2 would be much appreciated.   Thank you 

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Posts: 106,310
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: Visual Voicemail not working on wifi only - only when mobile data is turned on

@MrsONo @Yes mobile data must be on. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Visual Voicemail not working on wifi only - only when mobile data is turned on

Hey @MrsONo , and welcome to the forum Wave If there's anything else you need help with, please let us know!

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