Solved: VOLT Benefits

JAlcorn · ‎22-12-2021

Hi,

I have the following issue. I applied fir the volt benefits (both an O2 and Virgin customer). This was well over the 14 days ago. I received an email to say that the benefits had been applied. But nothing is there or has changed. Except I get a message saying that I'm ineligible for the benefits. Who can I contact to check this or resolve the issue?

TIA,

J Alcorn

MI5 · ‎22-12-2021

@JAlcorn

Master volt thread here Introducing Volt – the new supercharged service from Virgin Media O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎22-12-2021

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-12-2021

@JAlcorn

Master volt thread here Introducing Volt – the new supercharged service from Virgin Media O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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