
on 06-04-2016 13:25
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on 06-04-2016 13:25
Hi,
I'm hoping someone might be able to help me as the support via the 202 has not proved very helpful.
When I go to view my bills I am unable to print/save a VAT invoice.
Please could someone advise how can I resolve this issue?
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on 06-04-2016 13:29
If you are having trouble finding the download section of your MyO2 follow these steps:
View latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link.
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on 06-04-2016 13:29
If you are having trouble finding the download section of your MyO2 follow these steps:
View latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-04-2016 13:52
Thank you for your reply. I have no issue accessing the bills but they all say "This is not a VAT invoice". I cannot understand why that is the default setting.
The problem I have with customer service is they all request your login password for security purposes.
I find that truly dumbfounding in this day and age. No supplier should ever request your login password. 😞
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on 06-04-2016 14:00
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on 06-04-2016 14:00
Also, it isn't a login password they want, it's your security password that you set up when you first started your contract.
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on 06-04-2016 15:42

Just spent the best part of an hour and a half on the phone trying to get VAT invoicing enabled. Apparently it is simply a button to be clicked, but it does not come into effect apparently for 24 hours!
Surely it would be simpler to have VAT invoicing enabled by default!
Thanks for your assistance. Much appreciated.
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on 06-04-2016 15:48
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on 06-04-2016 15:48

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on 06-04-2016 17:51
Don't get us started on the payment system "upgrade"!
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on 13-04-2016 11:04
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on 13-04-2016 11:17
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on 13-04-2016 11:17
We've heard of others having a problem getting them to understand but they get there eventually.
If you continue to get no where you may want to consider a complaint http://www.o2.co.uk/how-to-complain
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on 13-04-2016 11:22

