VAT invoice Query

[Anonymous]

Hi,

I'm hoping someone might be able to help me as the support via the 202 has not proved very helpful.

When I go to view my bills I am unable to print/save a VAT invoice.

Please could someone advise how can I resolve this issue?

[MI5 Level 94: Supreme · Accepted solution]

If your downloaded bills don't show VAT, only CS can switch that on for you.
If you are having trouble finding the download section of your MyO2 follow these steps:
View latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link.

[Anonymous]

Hi MI5,

Thank you for your reply. I have no issue accessing the bills but they all say "This is not a VAT invoice". I cannot understand why that is the default setting.
The problem I have with customer service is they all request your login password for security purposes.
I find that truly dumbfounding in this day and age. No supplier should ever request your login password.

[MI5 Level 94: Supreme]

CS already know your password as it's on the screen in front of them. They need you to tell them so they know it's you they are talking to.
Also, it isn't a login password they want, it's your security password that you set up when you first started your contract.

[Anonymous]

Thanks for the reply again. The confusion lies in the way the customer service use the word password when they mean the answer to the security question.
Just spent the best part of an hour and a half on the phone trying to get VAT invoicing enabled. Apparently it is simply a button to be clicked, but it does not come into effect apparently for 24 hours!
Surely it would be simpler to have VAT invoicing enabled by default!
Thanks for your assistance. Much appreciated.

[MI5 Level 94: Supreme]

Yes, it would be much simpler, but hey ho, this is O2

[gindygoo]

What he said ^^ it seems if it's more complicated then O2 will "upgrade" their systems to that way of doing something....

Don't get us started on the payment system "upgrade"!

[Anonymous]

After a week the issue has still not been resolved! Grrr...

[MI5 Level 94: Supreme]

You need to keep on to CS.
We've heard of others having a problem getting them to understand but they get there eventually.
If you continue to get no where you may want to consider a complaint http://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks for that, MI5.