VAT bills

[Anonymous]

I can't seem to find a bill (VAT bill needed) to download anymore? 

Are they there and hiding?

Any advice welcome! 

[MI5 · Accepted solution]

If you have VAT enabled on your account they should still be there although the process to get them is slightly more convoluted since the "improvements" were made
Process explained here http://community.o2.co.uk/t5/Other-Products-Services/quot-How-can-I-print-download-a-copy-of-my-bill...

[Cleoriff]

A real pity they made it so confusing...(perhaps they didnt want people to claim vat) 

[perksie]

I often wonder if O2 just want people to move to Business contracts, but Personal customers can need these at times.

No idea why this should be so difficult.

[Anonymous]

Thanks all, I have only the option to view a bill, not to download it, and the .pdf that I used to see has disappeared??  Where is there a VAT button to check??

[Anonymous]

Perhaps I should report them to the VAT authorities and tell them that O2 refuse to provide a VAT invoice! 😉

[MI5]

If you followed the link above and cannot see a print option there must be something wrong with your My O2 setup, so you need to call CS on 202 to get it looked at.

[Anonymous]

I spoke to them 28th March - twice and for about an hour in total, I was told they were getting loads of complaints about this. I was promised paper bills would be posted but they have not been received. 

I've spoken to them again today at CS - not entirely sure they know what they are doing.. 

I used to be able to download the .pdf's but since the 'upgrade' they are no longer there.. 

[MI5]

Many have said the same on here but as we cannot access your account it is only CS that can (help) you 😞

[Bambino]

If you want to escalate your complaint you can follow this link: http://www.o2.co.uk/how-to-complain. If you do so, you should include a copy of a letter you send to HMRC, as you suggested you might do. I think that would get O2's attention.