Useless 'my 02'

[Anonymous]

Hi,

I can log in to my02 via my phone, but I cannot log in via my PC.  All I want to do is see an itemised bill for Christs sake!  I have changed passwords, contacted the so called guru's and no one can help.  All I get is the message, 'for your safety please log in again' I do...and I keep getting that message. Losing the will to live with this. 😞

[Anonymous · Accepted solution]

Have you phoned customer services and asked them to reset your account?

[Anonymous]

Sounds like your account just needs a simple reset

[jonsie]

You could try a different browser and clear the cache and cookies. You obviously have the correct sign-in details if you can view it from your phone app.

[Anonymous]

Hi morrigansraven and welcome to the community

I've had this issue a number of times - it seems to come and go when it feels like it, and so far I've found that if you keep trying eventually it'll let you in. No idea what the issue is - any others getting this problem?

[Anonymous]

No I don't have any problems

[Anonymous]

nope, no problem here either

[Anonymous]

Hmm - hasn't happened for a while so it's probably me

[Anonymous]

Yes, i cannot seem to access many parts of the 'My 02' pages on the website, through the laptop or the iPad. I recently signed up on a 24 month contract and now cannot track the progress of the order?!

[perksie]

It might take a day or so to appear, you can contact O2 if you're concerned.