Urgent! Connecting my phone back

[Clarissa1]

Yesturday you disconnected my phone and told me it will be half an hour for when my phone will be reconnected- it’s been over 12 hours and still not connected! Please re connect my phone NOW

[Cleoriff]

@Clarissa1 

Normally takes 24-48 hrs. Keep rebooting the phone

Edited to ask...I presume you have paid your bill now?

[MI5]

@Clarissa1 

If you pay on time you won't be disconnected.

Demanding instant re connection here won't work either.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
You can also call directly to O2 payment management team on 08005884213.

[Clarissa1]

It’s not a billing issue! I had issues with receiving call and messages due to a new SIM and the lady on the phone said she’ll disconnect and connect to see if that worked and said it would only be half an hour! But that was yesturday afternoon!

[MI5]

@O2Georgina 

Can you help?

[O2Georgina]

@MI5  thanks for the tag, @Clarissa1  i will send you a private message so we can look in to your query