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Upgrading Phone

Joe_wilkinson
Level 1: Joiner
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I want to pay off my device plan for my phone so i can upgrade but it wont let me as it says payment error! I have sufficient funds so it shouldnt be a problem! I have tried several times!! Anyone know why it is doing this???
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MI5
Level 94: Supreme
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You'd be best advised to go in store or call customer services http://www.o2.co.uk/contactus
We often hear of issues with payments on the website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144134 Posts
  • 634 Topics
  • 27604 Solutions
Registered:
You'd be best advised to go in store or call customer services http://www.o2.co.uk/contactus
We often hear of issues with payments on the website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@Joe_wilkinson  I would call customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Hi @Joe_wilkinson, did you make any progress with your payment? Let us know how you're getting on with this and if we can help further slight_smile

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