Solved: Upgraded phone - network hasn't kicked in for 2 da...

Sophie99 · ‎28-10-2020

Hi, I upgraded my phone on Monday and was sent a new sim, which I put in the new phone. Everything has transferred over fine, but it is 2 days later and I still have no network, no calls, or texts. Have tried switching on and off many times - nothing has happened. Any helps as I can't seem to get through to any customer service help on here and have no phone to call them on

MI5 · ‎28-10-2020

@Sophie99

You need to use your old sim or do a sim swap to use the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-10-2020

@Sophie99

You need to use your old sim or do a sim swap to use the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Upgraded phone - network hasn't kicked in for 2 days, no calls or texts available

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