Solved: Upgrade

Kitski · ‎09-11-2019

I’ve just tried to upgrade my phone. Needed to pay the remainder which I’ve done and the money has come out of my account but no confirmation of order and it keeps saying that there’s an error. Anybody else experienced this?

MI5 · ‎09-11-2019

@Kitski

The website often glitches I'm afraid.

I'd call customer services to see what did actually go through Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-11-2019

@Kitski

The website often glitches I'm afraid.

I'd call customer services to see what did actually go through Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎11-11-2019

Did you have any luck getting this one sorted or do you still need help @Kitski?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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