Solved: Re: Upgrade

Anonymous · ‎29-12-2016

Hi there I applied for an o2 upgrade and it all went according to plan and was due to collect my device today at my local o2 store. I then got a text to tell me that there was a problem with my order and it will not be ready today and they are working hard to fix the problem. I then called 202 and they informed me that the shop did not pick up delivery until today and will text me when my order is ready. When i ended the call I got a txt to tell me that my account is not eligible for 'standard upgrade'.. Can anyone tell me what this means? Does this mean the application was declined??

MI5 · ‎29-12-2016

I'd call back to CS and ask them to explain.
Only they can see your account details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-12-2016

I'd call back to CS and ask them to explain.
Only they can see your account details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-12-2016

They said it hadn't been picked up until today so it's on it's way although the text has confused me abit. They sent me a collection code so I'm sure there is just a hold up

MI5 · ‎29-12-2016

Yeah it might just be an error in the text but CS will know for sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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