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Upgrade with arial

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Wg3
Level 1: Joiner
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‎10-01-2024 15:12 - edited ‎10-01-2024 15:16

‎10-01-2024 15:12 - edited ‎10-01-2024 15:16

Hi, is it possible to track the status of an upgrade. I up graded my handset with arial spoke to them on the phone went through everything received the first email read through it clicked to say I’d read it an have heard nothing since yesterday. 

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MI5
Level 94: Supreme
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on ‎10-01-2024 15:26

on ‎10-01-2024 15:26

@Wg3 

Aerial are a business account reseller.

You'll need to go through them for any updates or issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149614 Posts
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on ‎10-01-2024 15:26

on ‎10-01-2024 15:26

@Wg3 

Aerial are a business account reseller.

You'll need to go through them for any updates or issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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on ‎10-01-2024 16:15

on ‎10-01-2024 16:15

@Wg3 You have most likely upgraded yourself into a big problem. Do a search on this site or on Google to see all the nightmares people have had with that company.

I DO NOT WORK FOR O2



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Cazzy57
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on ‎11-06-2024 19:57

on ‎11-06-2024 19:57

I'm having a nigh msre with this company now my phone has been off for 24 hours now contacted Arial with no joy dont know why I bothered to change now

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pgn
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on ‎12-06-2024 06:38

on ‎12-06-2024 06:38

@Cazzy57 wrote:

I'm having a nigh msre with this company now my phone has been off for 24 hours now contacted Arial with no joy dont know why I bothered to change now

Aerial Direct are a business account reseller, @Cazzy57 

You'll need to go through them for any updates or issues, O2 cannot help you in this case. Good luck.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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