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Level 1: Joiner
Posts: 1
Registered: ‎24-08-2019
Accepted Solution

Upgrade, faulty device received

So I upgraded my contract and got a new phone from it but the device arrived faulty, wouldn’t switch on at all even a hard reset, not a single charger worked in it, I sent off the device and have received nothing back and wasn’t even offered a replacement, what do I do?!
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Upgrade, faulty device received


You need to chase up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,577
Registered: ‎31-03-2010

Re: Upgrade, faulty device received

@JodieL Do you have hard copy receipts for the delivery and the return? You should have been given a tracking number when you sent the phone back.


Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Upgrade, faulty device received

Have you checked My O2 to see if the upgrade has been cancelled. I would call them Monday because all the systems are down for maintenance over the weekend.