Solved: Re: Upgrade, faulty device received

JodieL · ‎24-08-2019

So I upgraded my contract and got a new phone from it but the device arrived faulty, wouldn’t switch on at all even a hard reset, not a single charger worked in it, I sent off the device and have received nothing back and wasn’t even offered a replacement, what do I do?!

MI5 · ‎24-08-2019

@JodieL

You need to chase up with customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-08-2019

@JodieL

You need to chase up with customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎24-08-2019

@JodieL Do you have hard copy receipts for the delivery and the return? You should have been given a tracking number when you sent the phone back.

I DO NOT WORK FOR O2

jonsie · ‎24-08-2019

Have you checked My O2 to see if the upgrade has been cancelled. I would call them Monday because all the systems are down for maintenance over the weekend.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Upgrade, faulty device received

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