Upgrade email

[Anonymous]

Hi dont know if this is the right place but needing some help. I had a call to upgrade my phone and everything went fine and was told my upgrade was all sorted i just needed to follow the link in the email that was meant to be sent to me to finish the process but have had no email to do this and after speaking to an advisor on live chat earlier this evening they said the link email had been sent but i dont have it. Has anyone else had this and what do i do now? It probably a really simple solution but ive never had an upgrade b4. Thanks in advance Kim

[Cleoriff]

Well there should be something on your account that they can see? When you spoke to them earlier today what did they actually say?

[Anonymous]

The links they were sending didnt work but finally have it sorted out

[MI5]

Good news. Enjoy your upgrade

[Cleoriff]

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@Anonymous wrote:

The links they were sending didnt work but finally have it sorted out

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Good. Hope the phone arrives soon 

[jonsie]

Yes enjoy, hope the phone is in stock....

[Anonymous]

Thank you everyone it should be here with me friday 

[jonsie]

Good luck and we are always here if you need any help or advice 

[Cleoriff]