Solved: Upfront cost reimbursement?

1Ryan1 · ‎25-08-2020

Hey,

So I paid £200 upfront for a contract phone recently. I used the change of mind policy within 14 days as the phone didn't feel right for me. The website is now saying I'm able to choose another phone, however I haven't received £200 upfront cost back, do I not receive that back aswell?

MI5 · ‎25-08-2020

@1Ryan1

Yes you get that back or you can just use it for the next upgrade.

If you want it back, call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-08-2020

@1Ryan1

Yes you get that back or you can just use it for the next upgrade.

If you want it back, call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

1Ryan1 · ‎25-08-2020

Amazing. Thank you, I was imagining I may have missed some small print and will be left out of pocket! Haha will give them a call tomorrow. Thank you again!

MI5 · ‎25-08-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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