Solved: Unwanted upgrade

Anonymous · ‎25-01-2018

Good evening,

I'm a mature lady and have a hearing impairment.

I've just logged onto my account to find as from today I requested an upgrade.

I'm afraid I did no such thing. I mainly use my phone for texting only.

I'm not sure what I should do? My monthly costs have now doubled.

I would appreciate assistance.

Regards.

MI5 · ‎25-01-2018

Hi @Anonymous

Call customer services immediately on 202 to report this and have it investigated.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-01-2018

Hi @Anonymous

Call customer services immediately on 202 to report this and have it investigated.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-01-2018

Check none of your contact or address details have changed. This may be a genuine error or worse still, fraud.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎26-01-2018

Hey @Anonymous I hope you got this sorted out. It would be great if you could provide us with an update!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎26-01-2018

Hi,

Thank you all for your help.

I rang 202 for assistance,thankfully it was a mistake.

All is sorted now.

MI5 · ‎26-01-2018

Good news, glad it wasn't serious.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-01-2018

A big relief for you 😃

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎29-01-2018

Nice one @Anonymous, thanks for the update!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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