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Unlocking phone

Bambi1
Level 1: Joiner
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I have been in to store today to get a new SIM card so that I can unlock my iPhone to any network provider and I have just had an email to say 

‘I’m sorry we are unable to unlatch your device because the IMEI xxxxxxxxxxxxxx has not been used on our network with the MPN provided.

i am fuming I want it unlocking I have just spent £25 to get it unlocked and now had an email to say it can’t happen. I want it unlocking to any network provider. 

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MI5
Level 94: Supreme
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@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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Registered:

@Bambi1 

Why didn't you just take it to a local phone shop that does unlocking as it would have been cheaper than buying a PAYG Sim....

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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