Solved: Unlocking phone

Soku · ‎07-01-2020

Hi,

I am trying to unlock my Samsung S8 for a past few days. I've been to the shop and spoke to someone on Live Chat. It seems they have no idea how to help me. Everytime I request the code someone is sending me PUK. It's so frustrastrating. It's a wrong code. I want to sell the phone, but cannot do it.

Can anyone help me with getting NUC code?

MI5 · ‎07-01-2020

@Soku

How to get PUK https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-01-2020

@Soku

Follow help here Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2020

@Soku

Are you sure the phone is locked? Borrow another sim card and test it first.

Best of luck and welcome to the forum

Veritas Numquam Perit

Soku · ‎07-01-2020

I tried a few sim cards from other providers and phone is asking me for PUK code.

MI5 · ‎07-01-2020

@Soku

How to get PUK https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2020

Deleted by me. Wrong thread!

Veritas Numquam Perit

MI5 · ‎07-01-2020

I believe @Soku is wanting to sell it, however, if the incorrect code has been entered too many times it will now be hard locked to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2020

Sorry posted the above in error. Thought I was on another thread. Will delete to avoid confusion.

Veritas Numquam Perit

O2

Unlocking phone

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