Unlocking phone

[Yohan1]

I tried unlocking my iPhone but I got an email saying The IMEI - xxxxxxxxxxxxxxx has not been used on our network with the MPN
provided, so it will not be possible to unlatch it. Will I still be able to unlock my device and if so how?

[mod edit: please do not post IMEI numbers on the public board. Thanks!]

[Cleoriff]

@Yohan1 

Have you checked whether the phone is locked? O2 haven't been locking phones since 2018.

Try another network sim in the phone first.

[Yohan1]

Yes I’m sure it’s locked as when I try put my 3 sim inside it says sim not supported

[Bambino]

@Yohan1 Where did you get the phone from and when?

[Yohan1]

I jus got it from my friend who had an o2 sim. But would I be able to unlock in store?

[Cleoriff]

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@Yohan1 wrote:
I jus got it from my friend who had an o2 sim. But would I be able to unlock in store?

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No. Your best bet is to take it to a local mobile repair shop to get it unlocked.

[MI5]

@Yohan1 

You just need to get an O2 SIM and use it on O2 for a few days. 

Guide: Unlocking an O2 phone to use a different SIM card