Unlocking from 02

[022]

Hi

I recently upgraded to a new phone and gave my old phone to my mum. She has a BT sim and it doesn't work in my old phone. She's told me I need to unlock it from 02.
How do I go about doing this?

[Cleoriff · Accepted solution]

Hi @022 

You need to follow the advice here Guide: Unlocking an O2 phone to use a different SIM card 

Best of luck and welcome to the forum

[EmilieT]

Hi @022, have you been able to put your unlocking request through, following the advice above?

Let us know how you get on please, and welcome to the forum