on 08-01-2019 16:31 - last edited on 09-01-2019 07:52 by EmilieT
Hi, I called today to get my mobile unlocked as I was transferring to another supplier today but hadn't unlocked the phone first (very stupidly!); and was told an email would be sent to me with an unlatch code, anywhere between 1-7 days. The very nice lady said she would try and get it through as quickly as possible, but as I'm 50% deaf in both ears, it's proving a problem - my landline isn't very good reception so I can't hear as well on it. I rely on my mobile as it's much clearer for me to hear better. Is there anything you can do to push it through as a matter of urgence please. Much appreciated for any help you can give me. Many thanks
Solved! Go to Solution.
on 09-01-2019 07:53
Good morning @Mazcat1, and welcome to the forum I understand this is a challenging situation for you so I'd happily check on my end what we can do to help - I need a few more details first so I'll send you a Private Message on the forum shortly
Thanks for the mention @Cleoriff!
on 09-01-2019 09:40
on 09-01-2019 09:43
Don't worry about it @Mazcat1 Thanks a lot for sending more details over, I've passed everything on to our gurus now and as soon as I hear back I'll let you know - hopefully very soon!