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Level 1: Joiner
Posts: 3
Registered: ‎01-01-2019
Accepted Solution

Unlocking an O2 phone

[ Edited ]

Hi, I called today to get my mobile unlocked as I was transferring to another supplier today but hadn't unlocked the phone first (very stupidly!); and was told an email would be sent to me with an unlatch code, anywhere between 1-7 days. The very nice lady said she would try and get it through as quickly as possible, but as I'm 50% deaf in both ears, it's proving a problem - my landline isn't very good reception so I can't hear as well on it. I rely on my mobile as it's much clearer for me to hear better. Is there anything you can do to push it through as a matter of urgence please. Much appreciated for any help you can give me. Many thanks

Posts: 60,563
Topics: 642
Registered: ‎14-01-2013

Re: Unlocking an O2 phone to use a different SIM card.

@EmilieTcan you help @Mazcat1?

*The Game Is On*


Community Manager
Posts: 2,715
Registered: ‎18-04-2018

Re: Unlocking an O2 phone

Good morning @Mazcat1, and welcome to the forum Wave I understand this is a challenging situation for you so I'd happily check on my end what we can do to help - I need a few more details first so I'll send you a Private Message on the forum shortly slight smile

 

Thanks for the mention @Cleoriff!


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Level 1: Joiner
Posts: 3
Registered: ‎01-01-2019

Re: Unlocking an O2 phone

Thank you so much, @EmilieT - after some mess ups (my end! Again!) I've PM'd reply to you.  And thank you so much for helping too @Cleoriff So much appreciated! I'm a bit lost without my mobile, the clarity is so much better than on my landline phone, which helps with me being partly deaf! slight frown xx

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Community Manager
Posts: 2,715
Registered: ‎18-04-2018

Re: Unlocking an O2 phone

Don't worry about it @Mazcat1 smiling Thanks a lot for sending more details over, I've passed everything on to our gurus now and as soon as I hear back I'll let you know - hopefully very soon!


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Level 1: Joiner
Posts: 3
Registered: ‎01-01-2019

Re: Unlocking an O2 phone

All sorted by the wonderful @EmilieT and @Cleoriff - I am forever grateful; you have sorted this out so quickly for me. <3 xx
Posts: 60,563
Topics: 642
Registered: ‎14-01-2013

Re: Unlocking an O2 phone

So pleased it's sorted @Mazcat1

@EmilieThas a magic wand when it comes to unlocking  joy

*The Game Is On*