Unlocking an O2 phone

[Vincenzo]

Hello. I'm trying to unlock my iPhone 5s, I've activated a new o2 sim, and I've made two calls. The support replied to me with this email "....has not been used on our network with the MPN
provided, so it will not be possible to unlatch it."

I'm in Italy, and the device connects to the WIND network here. Is there any way to unlock the phone?

Currently I can make calls but not receive or send sms.

[MI5 · Accepted solution]

You need to connect to O2 UK network for it to register https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
You might have more luck in a phone repair shop whilst abroad.

[Vincenzo]

Thank you for your help.

This means that I need to be physically in UK? that's a problem. I live in italy

no other way?

[MI5]

The phone needs to be in the UK @Vincenzo so you could post it to a friend or family member here, or try your local phone shops to see if they can unlock it.

[Vincenzo]

Thank you for your help

[MI5]

Good luck, hope you get sorted.

[jonsie]

eBay purchase?