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Unlock samsung phone for move to new network

Mj4
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My phone is locked I already got pack code and provide to new network but it is still locked and unable to use phone

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MI5
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@Mj4 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Enlli
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Contact O2 by ringing or using social media and request an unlock code.

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MI5
Level 94: Supreme
  • 127535 Posts
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Registered:

@Mj4 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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auntysassy
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O2 have verbally given me one PUK code which didn't work and when I went onto the website to get one, a completely different number came up!  That one doesn't work either!  Any idea what to do next?  I am desperate to leave O2 - they delayed giving me the PUK so I rolled into the next charging period (I'm cancelling my DD once the last charging period has been paid).  The auto chat is rubbish - so is their customer service. 

My new sim is activated by the new network  - it's O2 who are causing problems! 

Any advice would be gratefully received. 

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MI5
Level 94: Supreme
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@auntysassy 

You don't need a PUK to unlock your phone.

Follow the guide posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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