Solved: Unlock samsung phone for move to new network

Mj4 · ‎05-05-2022

My phone is locked I already got pack code and provide to new network but it is still locked and unable to use phone

MI5 · ‎05-05-2022

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎05-05-2022

Contact O2 by ringing or using social media and request an unlock code.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎05-05-2022

@Mj4

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

auntysassy · ‎11-05-2022

O2 have verbally given me one PUK code which didn't work and when I went onto the website to get one, a completely different number came up! That one doesn't work either! Any idea what to do next? I am desperate to leave O2 - they delayed giving me the PUK so I rolled into the next charging period (I'm cancelling my DD once the last charging period has been paid). The auto chat is rubbish - so is their customer service.

My new sim is activated by the new network - it's O2 who are causing problems!

Any advice would be gratefully received.

MI5 · ‎11-05-2022

@auntysassy

You don't need a PUK to unlock your phone.

Follow the guide posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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