Solved: Re: Unlock mobile Mifi

Anonymous · ‎05-10-2017

Hi, I'm trying to unlock my HUAWEI E5770s mobile WiFi. I contacted O2 and they sent me an unlock code with details on how to unlock it. I've tried to get onto the device management page, which takes me to O2, however it won’t complete my user name, it misses off the end m from com.

I thought I’d ask on here before I have to phone the O2 mobile WiFi team.

I'd be very grateful for any help.

Thanks

Maj

MI5 · ‎06-10-2017

Aha!
The username you need is admin and the password is also admin.
It's not your email address as it's asking you to log into the router.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-10-2017

Can you try with a different browser or reduce the zoom level of yours?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎05-10-2017

Hi, thank you for your answer. I've tried with my usual Firefox and Chrome but no luck.

MI5 · ‎05-10-2017

In all honesty, I'm struggling to visualise the issue.
Could you get a screenshot without showing any personal details?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎05-10-2017

Hi, I can’t just now, but I'll try tomorrow.

Thanks for replying.

MI5 · ‎05-10-2017

No problem.
I'm sure we'll be able to figure it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎05-10-2017

Hope so, it’s really annoying me. I'll try to send a screenshot tomorrow.

Thanks

Anonymous · ‎06-10-2017

Anonymous · ‎06-10-2017

Sorry it's upside down, but as you can see the last m from com is missing.

I thought I'd got an image of the full page though.

Anonymous · ‎06-10-2017

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