Solved: Unlock contract phone after number has been transf...

Anonymous · ‎03-02-2016

Hi all,

I wish to buy my friends 5C O2 contract phone. Normally you go into MyO2, select your device, and unlock it.

However, they have already transferred their number to their new phone and SIM, so the 5C now has no signal. As such, it obviously can't now receive the unlock signal from O2.

In this scenario, how would you unlock the phone?

TIA

MI5 · ‎03-02-2016

Fill out the form manually using the phones IMEI number and the phone number it was on.
Help here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2016

Fill out the form manually using the phones IMEI number and the phone number it was on.
Help here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-02-2016

Ask him to submit the form and quote the IMEI number of the 5C and there won't be any problem

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-02-2016

Glad to have helped

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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