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Unlatching

Anonymous
Not applicable

on ‎20-08-2014 20:09

on ‎20-08-2014 20:09

Anyone know the code for Sony Xperia Unlatching? 02 sent me one but it didn't work.. Need this phone to work on EE so I can swap with the missus for a bit lol
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Anonymous
Not applicable

‎20-08-2014 20:10 - edited ‎20-08-2014 20:12

‎20-08-2014 20:10 - edited ‎20-08-2014 20:12

You have to go through the unlocking form request.

We don't know any unlocking codes I'm afraid.

Try again https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%...

Have you tries inserting a non O2 SIM card to compete the unlock. Not a virtual one if you can help it.
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MI5
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on ‎20-08-2014 20:11

on ‎20-08-2014 20:11

Unlocking guide here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
Each phone has it's own specific code.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎20-08-2014 20:12

on ‎20-08-2014 20:12

I've emailed back to them anyway .. But its just having to wait around lol... I'm no good with waiting
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Anonymous
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In response to Anonymous

‎20-08-2014 20:14 - edited ‎20-08-2014 20:17

‎20-08-2014 20:14 - edited ‎20-08-2014 20:17

How have you e mailed them. What address as there mail facility was closed down.

Use the form again and do try a non 02 uk SIM card in it.

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MI5
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on ‎20-08-2014 20:14

on ‎20-08-2014 20:14

What exactly happened when you tried the code and how did you try it?
Have you tried the EE sim in it anyway?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-08-2014 20:16

on ‎20-08-2014 20:16

The process is that you have to put a non-O2 sim in so that it will request that you enter the code.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎20-08-2014 20:18

on ‎20-08-2014 20:18

I put the EE Sim in ... Typed the code and it said unable to unlock network.I emailed this one..
.email us at mailto:mycare@o2mail.co.uk where it will receive our attention.
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MI5
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on ‎20-08-2014 20:18

on ‎20-08-2014 20:18

Did the phone ask you to enter a code in a pop up box?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 55
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Anonymous
Not applicable

on ‎20-08-2014 20:19

on ‎20-08-2014 20:19

You may just get back a standard this facility is now closed e mail.

Try the unlock link again and or ring customer services as they may be able to help.

http://www.o2.co.uk/contactus
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