Solved: Underground Wifi - Ported Number

Kraut · ‎05-04-2022

Hi - I recently ported by number from 3 to O2 (Pay Monthly) and cannot connect to Underground Wifi

I have connected to O2 Wifi (so auto connect at McDonalds etc) but cannot connect to Wifi Extra and when I am at a tube station and try using the Virigin Wifi Portal and then clicking on O2 and entering my number, it tells me you need to have an O2 number & be connected to O2 Wifi

Any ideas? I have a OnePlus 6T, is this compatible with Wifi Extra?

MI5 · ‎05-04-2022

@Kraut

Wifi extra is a sim function so all phones are compatible.
There have been lots of issues with this and the general consensus is that it’s a virgin issue and some say they aren’t allowing any new connections currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-04-2022

@Kraut

Wifi extra is a sim function so all phones are compatible.
There have been lots of issues with this and the general consensus is that it’s a virgin issue and some say they aren’t allowing any new connections currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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