Unbarring IMEI

[cvm0093]

Hi All,

Apologies I've posted this already on another similar thread but kind of urgent so hoping someone else can pickup on this and advise and potentially help.

My phone was lost and recovered and was reported to be blocked during minus the sim as it was still with me.

I've had numerous calls to o2 customer services who have passed a request on to the back office team and to wait 24 hours but each time still not unblocked.

It's been 2 or 3 times where I've reached a dead end and they keep disconnecting my call unless I call from another number. Could anyone here help instead?

Would really appreciate it!

[Bambino]

@cvm0093 Customer service or their back office are the only ones who can unblock your phone. Download Skype: Guide: A Guide to Skype 

Then call +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255

[cvm0093]

Thank you so much for getting back unfortunatley it did not work. Will have to keep trying after they advised a sim swap. I honestly think this phones done for minus being without having service for over 2 weeks now 😞

[MI5 · Accepted solution]

@cvm0093 

I'll ask @O2Lisa  to help you in the morning.

[O2Lisa]

Morning all, thanks for the tag @MI5 

@cvm0093 I'll message you privately and look in to this for you.

[cvm0093]

Just a quick update to say this is now resolved Thank you @O2Lisa 

[O2Lisa]

You're welcome @cvm0093 .. have a lovely day. 

[George1920]

 I have a similar issue as described above. @O2Lisa What is the best way to go about getting this resolved.

Thanks

[gmarkj]

Lisa has clocked off for the day @George1920 so I will mention a couple of others that might be able to assist.

@O2KyleW @O2Sarah- can you try and resolve this?

[O2Sarah-]

Good morning 

Thanks for the tag @gmarkj 🙂

@George1920 I will send you a private message so i can check your account.