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Unbarring IMEI

cvm0093
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Hi All,

 

Apologies I've posted this already on another similar thread but kind of urgent so hoping someone else can pickup on this and advise and potentially help.

 

My phone was lost and recovered and was reported to be blocked during minus the sim as it was still with me.

 

I've had numerous calls to o2 customer services who have passed a request on to the back office team and to wait 24 hours but each time still not unblocked.

 

It's been 2 or 3 times where I've reached a dead end and they keep disconnecting my call unless I call from another number. Could anyone here help instead?

 

Would really appreciate it!

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MI5
Level 94: Supreme
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@cvm0093 

I'll ask @O2Lisa  to help you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 78: King of Kings
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@cvm0093 Customer service or their back office are the only ones who can unblock your phone. Download Skype: Guide: A Guide to Skype 

Then call +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255

I DO NOT WORK FOR O2



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cvm0093
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Thank you so much for getting back unfortunatley it did not work. Will have to keep trying after they advised a sim swap. I honestly think this phones done for minus being without having service for over 2 weeks now 😞

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MI5
Level 94: Supreme
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@cvm0093 

I'll ask @O2Lisa  to help you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Morning all, thanks for the tag @MI5 

@cvm0093 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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cvm0093
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Just a quick update to say this is now resolved grin Thank you @O2Lisa 

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O2Lisa
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You're welcome @cvm0093 .. have a lovely day. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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