Unable to make or receive any calls from mobile

[Terrior]

I have been unable to make or receive any calls on my mobile. Text messages, data et al, all OK. inability to make or receive any calls to or from either other mobiles or land lines were noticed at 9:20am on 14th May 2020. O2 have been totally unhelpful by not having any facility to give assistance. I do not accept the Covid-19 virus as being a valid excuse. My calls were urgent and I am VERY disappointed with the O2 service, or lack of it. I bet there is no reduction in the monthly bill for this incompetence.

[Cleoriff]

@Terrior 

There was a network fault. Supposedly fixed.

From O2

We’re aware some customers experienced issues with voice calls this morning and our technical teams have now restored service. If you're still experiencing issues making and receiving calls, try switching your device off and on again which will help your service return to normal. We apologise for any inconvenience caused. 

[jonsie]

Another network issue I'm afraid

Keep rebooting your phone @Terrior 

[Terrior]

Well it hasn't been fixed on my phone at 11:43am on 14th May 2020.

[jonsie]

Still an ongoing issue, patience needed, sorry

[Terrior]

Thanks for the tip. I will keep trying to reboot as you suggest.

[Terrior]

Actually, a network issue is very strange. My wife is alo on O2 with the same iPhone as me and her phone works fine. No problems.

[jonsie]

It's just affecting one platform of numbers

[Terrior]

Thank you to all. Patience was required after all. My frustration began when I couldn't contact anyone at O2 to verify where the problem of my non-connectivity lay. Was it O2, or was a fault on my iPhone, et al? 

I contacted Apple who said they would call me back in 5 minutes and they did. Most impressive. They gave me various tasks to isolate the problem. After performing the tasks it was obviously not an iPhone issue.

I persisted in trying all the suggestions made by the O2 Community and eventually, at 10:30pm my phone began to work properly again.

[jonsie]

glad it was finally sorted for you @Terrior