Solved: Unable to connect to personal hotspot

Hotspot · ‎04-06-2020

Hi there, im trying to connect my laptop to my personal hotspot. iPhone is listed as a network but it says ‘unable to connect to this network’ before I can enter the password. Can you please advise if hotspot is enabled on my plan and if so, why it may not work?

MI5 · ‎04-06-2020

@Hotspot

You can use your hotspot as long as you are on contract (not payg) and you have the iData bolt on enabled on your account.

Only customer service can check that for you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-06-2020

@Hotspot

You can use your hotspot as long as you are on contract (not payg) and you have the iData bolt on enabled on your account.

Only customer service can check that for you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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