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Anonymous
Posts: 0

Re: Unable to connect to London Underground WiFi

I am having the same problem! I've deleted and recreated my o2 wifi account, no luck. It's been going on over a month now and very frustrating!

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I still could not register to O2 WiFI again so I can not test but I also think that it will not help.  Customer service has been very poor on this occasion

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Anonymous
Posts: 0

Re: Unable to connect to London Underground WiFi

I have had the same problem for over a month - tried deleting device and reregistering but it didn't work.  Contacted O2 customer service twice and had no joy, so just don't know what to do.  Everytime I go to an underground station and connect to the virgin, login with my number, I get this message:

"Sorry, we're having a few problems at the moment. We're working on it, so have another go later".

 

Please help!

 

Rupert

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Posts: 103,921
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi


@Anonymous wrote:

Please help!


Have you tried all the advice on this thread?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I am now convinced that this is releated to WiFi Extra being released to all stations where there is Virgin WiFi.  Should that be the case effectilvely the connection to Virgin WiFi is not really reaquired anymore.

As for me I am still waiting to find an O2 WiFi hotspot where to register again.

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Posts: 103,921
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: Unable to connect to London Underground WiFi

McDonalds should do it for you Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Unable to connect to London Underground WiFi

Yes tried everything, deleting device, re-registered but no joy unfortunately. It's driving me crazy and O2 support can't help. Think I will move to another provider.
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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I can now use the WiFi-Extra access point in pretty much all the stations.  I assume that O2 customers have all been moved to that access point.  I would have been great if it was communicated properly and if customer services knew about this.

 

PS: I still have not found a working O2 Wifi Access point so I have not re-registered and i cannot test the old Virgin WiFi access point

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Level 2: Apprentice
Posts: 73
Registered: ‎30-12-2014

Re: Unable to connect to London Underground WiFi

I managed to re-register and will test the Virgin WiFi Access point today

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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unable to connect to London Underground WiFi