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Unable to Access Internet away from Home

Anonymous
Not applicable

on ‎27-11-2013 15:49

on ‎27-11-2013 15:49

Since i changed my package I am unable to access the internet away from home. It tells me I do not have cellular network. Why

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Bambino
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on ‎27-11-2013 15:57

on ‎27-11-2013 15:57

What phone do you have? Do you have your Mobile Data switched on?

I DO NOT WORK FOR O2



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adamtemp64
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on ‎27-11-2013 16:41

on ‎27-11-2013 16:41

What tariff are you on and what phone?

 

sounds like when you swapped tariffs you have been put on the wrong data bolton

 

try changing your apns to one of the ones listed here o2 apns if one of those work and depending on your answer to the above question you may need o2 to change the data bolton to reflect your handset type

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎27-11-2013 17:22

on ‎27-11-2013 17:22

My guess would be an iPhone.
Try Settings >General >Reset >Network Settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎28-11-2013 06:44

on ‎28-11-2013 06:44

Last resort ring o2 UK customer services on 202 for contract or 4445 payg to gave your account checked.

Text ACTIVE to 2020. Save the settings and reboot your phone.
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