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Uk mail delivery

thruxton
Level 1: Joiner
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on ‎23-04-2019 20:16

on ‎23-04-2019 20:16

had a upgrade booked today was meant to be delivered this afternoon took afternoon off from work stayed paided for delivering in the afternoon , no luck and then to find out could be other 2 days when i phoned O2 , and to top that the phone case and screen protector i ordered is delayed for 5 days i got talked into the case on goodfriday when they rang me and i ordered the phone , spoke to O2 tonight waiting for a email or call we’ll over a hour now not good service the chap I spoke to was unable to help
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Cleoriff
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on ‎23-04-2019 20:19

on ‎23-04-2019 20:19

@thruxton 

I'm sure this is to do with the Easter holidays, though that's no excuse.

I'll tag one of our community managers to see if they can help @Marjo  @EmilieT @Martin-O2 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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on ‎23-04-2019 20:27

on ‎23-04-2019 20:27

Answered here also https://community.o2.co.uk/t5/Pay-Monthly/UK-mail-DHL-delivery-missing-02-customer-service-all-bad/m...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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‎24-04-2019 08:42 - edited ‎24-04-2019 08:49

‎24-04-2019 08:42 - edited ‎24-04-2019 08:49

Good morning @thruxton, and sorry to hear about your delivery experience so far worried

 

I'd gladly get someone on my end to look into this order for you, I'll just need a few more details first. I'll send you a Private Message shortly, you'll be able to read it and reply to it by going into your Messages at the top right of the page!

 

Thanks for the mention as well @Cleoriff slight_smile

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