Uk Mail & O2 lose phone

[Anonymous]

Anyone had issues with O2 and ukmail losing a phone. ? Having major problems with I2 as they claim the tracking number is correct yet ukmail claiming its not. Phone was for a click and collect some 2days ago now with o2 claiming it was diapached a further 2days before that. O2 are not playing ball and honouring a replacement phone when clearly not my problem. 😡😡😡😡

[MI5]

Pretty pointless as they are gonna have to send a replacement sooner or later.
Have you checked with the store at all?

[Anonymous]

I have they have nothing.

[MI5 · Accepted solution]

Well it is o2's responsibility to get it to you and to chase the courier if it's been handed over so get back onto cs and raise a complaint if they won't help.
http://www.o2.co.uk/contactus

[Anonymous]

I have had four separate discussions getting some crap about cancel the order and reapply for a new one. Ive told them my contract is with you O2 and not the courier. Call no. 5 tomorrow this time asking for a sne manager.

[Cleoriff]

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@Anonymous wrote:
I have had four separate discussions getting some crap about cancel the order and reapply for a new one. Ive told them my contract is with you O2 and not the courier. Call no. 5 tomorrow this time asking for a sne manager.

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No matter what O2 try to say @Anonymous it IS their responsibility to get the phone to you. The courier is chosen by O2 so it's O2's job to chase them up

[MI5]

You are correct - keep pushing until you get it resolved.

[Anonymous]

Thanks all will let you know when resolved.

[Cleoriff]

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@Anonymous wrote:
Thanks all will let you know when resolved.

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Hope it's not too long @Anonymous

[MI5]

You're welcome and good luck.