**URGENT REFUND REQUEST (5887695)**

[Refund4]

This is absolutely ridiculous, please can you urgently advise why O2 are refusing to provide a refund for an item already returned and this issue has been ongoing since 30th December 2023 !!!

On my last email to your executive complaints team I provided O2 with 14 days notice before further action is taken against O2 which includes legal action to recover my refund and costs and as O2 have failed to keep these timelines, then i will commence proceedings.

If O2 would like to resolve this matter without the requirement of legal action, then please contact me to discuss this matter.

Please can you fully explain why this is soo hard for O2 to resolve ????

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Bambino]

@Refund4 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Oxonian]

@Refund4 

Complaints are currently taking some eight weeks for O2 to investigate and respond to. Hence, if the issue has been ongoing since 30 December 2023, you probably need to wait another fortnight for a material response.