UK mail delivery

[Ea-7]

Hi all, ordered iPhone X before midnight yesterday(4/7/2018) and meant to be delivered by UK mail between 6-10pm..which never happen and I didn’t have no email or text from them all day just email from o2 saying your order it’s on it’s way with tracking number which when I put on website doesn’t work .. any ideas guys? Cheers

[MI5 · Accepted solution]

Call customer service to chase it up for you
http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Ea-7 You might want to try again after midnight as the website will update after that time

However if you have had an email with a tracking number, the phone is definitely on it's way. Those emails are sent out when your order is dispatched

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[jonsie]

Yes definitely chase it up with customer service. \best time is 6 - 8.30 in the morning. Don't rely on live chat to give you accurate information. Hope you get it tomorrow.

[Ea-7]

Thanks tried just now still nothing but thank you

[Ea-7]

Thanks guys I guess I have to phone them as you saying

[Unhappy890]

Same, we've been waiting since 3 July, no email, no contact, no-one available to ask.  They've set up the direct debit though.  Shockingly bad service.

[jnm21]

Good luck folks.  I live in Northern Ireland & these lovely people have taken weeks to deliver a letter, seem to rarely take less than 5 days & lost one!  I hate seing their name!  Didn't know they did parcels (came in to the thread thinking it was going to be a sim only).

[EmilieT]

Hi @Ea-7, has there been any progress with your delivery since you last posted? Did you manage to get through to someone to get this sorted or do you need any further help? 

[Ea-7]

Hi yes I had it next day then, but it’s still shocking that you can’t really contact the UK mail only the answer machine:-/ but lucky I didn’t had to wait long but thanks for all help