Two months on and O2 still won't send me an unlocking code

[Tom-SG]

Huawei dongle. Locked to the O2 network. Requested the unlatching code over two months ago and O2 still haven't provided one. Keep chasing and they say they don't have it and it's not their problem.

I made a complaint and was given the brush off. Told to try the high street if I wasn't happy waiting for O2 to pull their finger out.

No luck on the high street. A guy on Ebay said he could do it. Took the money - gave me a code that doesn't work. Nada.

Now i'm paying for two tarrifs. One on O2 that has so little data it's not worth bothering with and an unlimited plan that I can't use.

Wtf.

[MI5]

@Tom-SG 

I'll ask @O2Lisa to help in the morning

[Tom-SG]

Thanks I'd really appreciate that.

[O2Lisa]

Morning

Happy Friday

Thanks for the tag @MI5, I'll message you privately @Tom-SG and I'll get this looked in to for you, I am so sorry about this

[MI5]

Good morning and thanks @O2Lisa 

[Cleoriff]

Morning @O2Lisa  Happy Friday to you as well

[O2Lisa]

Thanks @Cleoriff 

Not that we can do much in lock down but oh well