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Two months on and O2 still won't send me an unlocking code

Tom-SG
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‎07-01-2021 21:17 - edited ‎07-01-2021 21:19

‎07-01-2021 21:17 - edited ‎07-01-2021 21:19

Huawei dongle. Locked to the O2 network. Requested the unlatching code over two months ago and O2 still haven't provided one. Keep chasing and they say they don't have it and it's not their problem.

 

I made a complaint and was given the brush off. Told to try the high street if I wasn't happy waiting for O2 to pull their finger out.

 

No luck on the high street. A guy on Ebay said he could do it. Took the money - gave me a code that doesn't work. Nada.

 

Now i'm paying for two tarrifs. One on O2 that has so little data it's not worth bothering with and an unlimited plan that I can't use.

 

Wtf.

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MI5
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on ‎07-01-2021 21:21

on ‎07-01-2021 21:21

@Tom-SG 

I'll ask @O2Lisa to help in the morning

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tom-SG
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on ‎07-01-2021 21:26

on ‎07-01-2021 21:26

Thanks I'd really appreciate that.

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O2Lisa
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on ‎08-01-2021 07:58

on ‎08-01-2021 07:58

Morningsmiling

Happy Fridayparty

 

Thanks for the tag @MI5, I'll message you privately @Tom-SG and I'll get this looked in to for you, I am so sorry about this

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎08-01-2021 08:29

on ‎08-01-2021 08:29

Good morning and thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎08-01-2021 09:11

on ‎08-01-2021 09:11

Morning @O2Lisa  Happy Friday to you as well wink

Veritas Numquam Perit

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O2Lisa
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on ‎08-01-2021 09:16

on ‎08-01-2021 09:16

Thanks @Cleoriff yahoo

Not that we can do much in lock down but oh wellsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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