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Trouble porting number from old sim to new sim

RH100
Level 1: Joiner
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on ‎20-04-2023 15:31

on ‎20-04-2023 15:31

Hi , looking for help please.

I have tried to get o2 to move my current number from my old pay monthly sim to a new payg o2 sim. Contract finished so currently paying on a rolling basis for airtime. 

I have submitted this request on the phone (twice) and both times have been told the request will be completed within 24 hours. Nothing has been done. Please help if you can… 

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RH100
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on ‎20-04-2023 15:33

on ‎20-04-2023 15:33

@O2Lisa are you able to help with this? 

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MI5
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on ‎20-04-2023 15:41

on ‎20-04-2023 15:41

@O2Emma is currently working @RH100 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RH100
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on ‎20-04-2023 15:44

on ‎20-04-2023 15:44

Perfect 

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O2Emma
Former Staff
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on ‎20-04-2023 15:51

on ‎20-04-2023 15:51

Hi @MI5 I will pick this up thanks.

Hi @RH100 I will send you a private message to look into it for you.

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