Transferring my old O2 number (from a SIM only contract) to my new 24month O2 account!
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on 16-01-2024 18:26
It's so far taken 7 days and I cannot use either SIM now - both are 'out of service' (emergency calls only)
So, I cant phone O2, and I can't use MyO2 app.
I have asked a Virtual Assistant to escalate my problem to a REAL assistant and they tell me to scan a QR code and then go to MyO2 app!!!
I live on my own so can't use somebody elses phone to call them.
There is no email address for Customer Services so I'm wondering how long I will sit here paying for 2 accounts that I don't have any service for (my old SIM only contract and my new 24month contract )
Has anyone any suggestions,
please????
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on 16-01-2024 18:31
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or go in store if possible.
Guide: Migration & porting into O2
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on 16-01-2024 18:46
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on 16-01-2024 18:46
Thanks very much for the suggestions.
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on 16-01-2024 18:47
You're welcome @Paulino
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