Transferring an O2 SIM-only SIM card to a new SIM-free phone.

[Anonymous]

I have a Sony Xperia M (Android 4.1.2) phone bought as a SIM-free phone. I have a SIM-only, pay-monthly, SIM inserted in that Sony Xperia M. 

If I buy a new SIM-free phone, can I just transfer the existing SIM-only, pay-monthly, O2 SIM card to the new phone, or would I have to contact O2 first?

[Anonymous]

I AM FUMING!!!!!!  I have been palmed off with "I understand your upset" yaddy yaddy yaaaaaaa. I have been told a replacement will be with me within the next 1-3 working days ( so middle of next week!!!!) that's IF UK Mail can get it right this time and I'm not waiting around for 2/3 days.

Must admit that's the first time an O2 chat advisor has been so abrupt.

Oh, they will credit my account!.....By how much and when?

I asked for a bigger data allowance.......I was assured none of my data would be lost as long as I back up on my PC........

I mean sorry Community Moderators but WTF????????

Now I have my enquiry number and the name of the (so called) manager dealing with my complaint, naturally I asked when they would be calling me to resolve this............wait for it...........

I have to contact THEM VIA CHAT!!!!!!!!!!!!!!!!!!!!

GRRRRRRRRRRRRRRRRRRR

[Bambino]

Posting the same rant in two different threads will get you to just about the same place. Nowhere. It's 11 PM on a Friday night. What would you expect Customer Service to tell you about getting a replacement?

[MI5]

The Wi-Fi is poor on mine too . It's a firmware issue so another phone won't fix it. Fortunately I have enough data so don't use Wi-Fi much.....it will be fixed at the next update.