Solved: Trade in of old phone

WifeyPogle · ‎18-02-2021

I upgraded recently and sent my old phone to O2 as a trade in. Got a letter with Order Ref and confirming the trade in. Now I cannot find out what is going on? Not heard anymore. No money paid into my account. Nothing on website to point me in the right direction. Anyone any clue what I need to do. First time I've used O2 community, must say I think the website isn't at all user friendly. Just sends me round in circles and they don't make it easy to contact them. 😞

MI5 · ‎18-02-2021

@WifeyPogle

Give them a call https://www.o2recycle.co.uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-02-2021

@WifeyPogle

Give them a call https://www.o2recycle.co.uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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